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PrinterMalls FAQ

 
Frequently Asked Questions:

Q: How long have you been in business?
A: CompuDirect has been in business since 1982. We are located in Myrtle Beach, SC. We’re an established and respected company in the community.

Q: Is your company a member of the Better Business Bureau?
A: Yes we are and we have been for quite some time. To contact the Better Business Bureau in our area call (843) 626-6881. See our About Us page for a link directly to our rating.

Q: Where exactly are you located?
A: We are located at: 4232 Socastee Blvd, Myrtle Beach, SC 29588

Q: What are your hours of operation?
A: Our local store hours of operation are Monday-Friday 9AM to 5PM EST

Q: What’s the best way to get in contact with someone at your company?
A: Feel free to give us a call at (843)-293-2667 or e-mail us at info@printermalls.com .

Q: I can’t find a toner or other item on your web-site; does that mean you don’t sell it?
A: If you don’t see a particular item listed for your printer, give us a call (877)-795-7746 or e-mail us, and we’ll do our best to get it for you.

Q: Do you sell any clone, refills or remanufactured supplies?
A: Yes, look for the Quick Toner Finder on each page.

Q: I'm having difficulty getting support for a Dell notebook, LCD monitor or other computer component that I purchased from your Ohio location. Can your support staff help me?
A: We have NO affiliation with CompuDirect.com located in Eastlake, Ohio. CompuDirect.com is violating our trademarks and we are currently seeking legal recourse to resolve the issue. If you need to contact CompuDirect.com, call them at 800-854-9014. We wish you better luck than we have had in dealing with them.

Q: What is your association with Compudirect Holding Company in Georgia?
A: Again, this is NOT US. We have no contact information for Compudirect Holding Company.

Q: How do I get a written quote?
A: Call us at (843)-293-2667 or e-mail your request to: info@printermalls.com and we will take care of it.

Q: Can I use my own shipping company when purchasing products from you?
A: We don’t usually allow this due to the fact that our contracts with UPS and Fed Ex require us to utilize their services with all sales.

Q: Are shipping costs refundable?
A: Unfortunately, shipping charges are not refundable; please make sure you know what you are purchasing before placing the order. Call us if you have a question.

Q: Do you ship COD?
A: We do not ship COD.

Q: What is your return policy?
A: Products that are opened and are not defective, cannot normally be returned. Our distributors will not take back any opened non-defective items. If you purchased and received an item within the last 30 days then determined it’s not right for you, call us (843)-293-2667or write us at info@printermalls.com . Outside of 30 days, items are not returnable.

Q: What do I do if I get an item that is defective?
A: Defective items purchased within 30 days for the order date are returnable for replacement. You must call the manufacturers tech-support first; if they recommend replacement, contact us for an RMA number at info@printermalls.com . DO NOT send an item back without an RMA number as it will be rejected. Write the RMA number on the label NOT the box. If you write on the box we cannot send it back to our distribution partners.

Q: How are warranties handled when purchasing products through your company?
A: Warranties outside of 30 days, are handled by the manufacturer. We will do our best to assist you if you have an issue with your purchase.

Q: Do you price match?
A: We will do our best to match a competitor’s price. Make sure you look at all the costs before making your decision. Shipping and handling fees, processing fees, sometimes what you see and what you are actually charged are quite different.

Q: Do you have a re-stocking fee on returned items?
A: We have an industry standard 15% restock fee on all non-defective returned items. We have to; our margins don’t allow us to take product back on a whim. Our goal is provide extremely low prices in conjunction with excellent customer service and timely delivery. Please know what you want before you place an order.

For our full list of shipping policies, please review this page.

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